Quality Standards/Job Summary: Oversees the daily operations, coordination of the daily activities, and the training of staff.  Has knowledge and can efficiently complete daily department opening and closing procedures as scheduled according to department needs.  Assists Managers when requested or required.  Demonstrates a high level of customer service in the performance of job duties. Has the ability to multi-task and handle stress with a calm and professional demeanor during high volume periods within department and store. 

• Has knowledge of and can assist all staff with department tasks and procedures.
• Demonstrates and enforces proper cleaning and maintenance of all equipment. Also demonstrates and enforces all related department SOP’s required for the safe and efficient operation of the department including rotation of product.
• Ability to listen to customers’ complaints and handle complaints within the guidelines laid out by the Co-op.
• Ability to answer questions in regards to membership within the Co-op.
• Knowledge of and ability to explain/demonstrate /teach training program for Food Service Departments, and is responsible to train staff as needed or requested accordingly.

Qualifications: High School or Equivalent.  2 years food service experience at the Co-op with internal training on policies, procedures, standards and customer service.  Must be able to lift up to 60 lbs. on regular basis. 

Attendance Requirements: Flexible hours, including weekend and evening shifts.  Availability of seven days a week as scheduled according to department needs.